Cairn — Support

Email loqqty0525@gmail.com and you will get a reply. Include your device and iOS version if something is broken.

Common questions

My packing list didn't generate. List generation needs a connection. If it can't reach the service, Cairn falls back to a sensible starter list for your trip type so you are never left with an empty screen — you can generate again later from the trip's ••• menu.

My trips are missing on my new phone. Trips sync through your own iCloud account. Sign in to the same Apple Account, make sure iCloud is on for Cairn in Settings, and reopen the app. On the paywall, "Restore Purchases" brings back your subscription.

How do I cancel? Subscriptions are managed by Apple, not by us. Open Settings, tap your name, then Subscriptions, and cancel there. Cancelling stops the renewal; you keep access until the period ends.

How accurate is the bag measure? It is a camera measurement, so treat it as a close estimate rather than a ruler. Cairn shows you the numbers next to the airline's limit so you can judge a close call yourself. Your airline's published limits are always the ones that count.

Does Cairn work offline? Everything except generating a new list. Your trips, items, checkboxes, passport, and bucket list are all stored on the device and work with no connection.

Delete my data. Delete the app to remove everything stored on the device, and clear Cairn's iCloud data in Settings to remove the synced copy. Nothing else is kept.